At v5v5, your privacy isn't a formality — it's a genuine commitment. Here you'll find exactly what data we collect, how we use it, who we share it with, and how we protect it all, in full compliance with the LGPD.
What this policy covers
This Privacy Policy describes how v5v5 (v5v5.best) collects, uses, stores, and protects your personal data, in accordance with the Lei Geral de Proteção de Dados (LGPD — Law No. 13.709/2018). By creating an account or using any service on the platform, you confirm that you have read and understood this document. Questions? Reach us at privacidade@v5v5.best.
The v5v5 believes privacy is a right, not a concession. When you register on the platform, deposit via Pix, place a bet on the Brasileirão, or access the live casino, you're trusting us with your personal information — and we take that responsibility seriously, handling your data with the utmost care, transparency, and security.
This policy was written to actually be read, not to sit in some digital drawer. The goal is for you, as a Brazilian user of the v5v5, know exactly what happens with your information: from the moment you register to the eventual closure of your account. No unnecessary legal jargon, no confusing language — just what you need to know, stated plainly.
This policy is an integral part of our Terms and Conditions. By using the v5v5, you agree to the practices described here. If you disagree with any part, please contact us before proceeding — our team is available 24/7 at suporte@v5v5.best.
The controller of personal data collected on the platform v5v5 is the company that operates the v5v5.best website. For all purposes under the LGPD, the controller is responsible for decisions regarding how users' personal data is collected, used, stored, and shared.
We have appointed a Data Protection Officer (DPO) to serve as the point of contact for data subjects and the National Data Protection Authority (ANPD). To exercise your rights as a data subject or for any privacy-related questions, you can reach our DPO directly:
When you create an account, make a deposit, withdraw funds, or contact the support team at v5v5, we collect the following data that you provide directly:
When you access the platform v5v5 through the browser or app, we automatically collect certain technical information required for the service to function securely:
In some cases, the v5v5 may receive information about you from authorized third parties — for example, payment processors such as PicPay and Mercado Pago confirm transaction data, and fraud prevention systems may provide alerts about suspicious patterns associated with certain financial instruments. This data is used solely for the purposes described in Section 4.
| Data Category | Examples | Collected As |
|---|---|---|
| Personal identification | Full name, CPF, date of birth | Provided by the user |
| Contact | Email, phone number, address | Provided by the user |
| Financial | Pix key, deposit/withdrawal history | Provided / generated by the platform |
| Technical | IP address, device, browser | Automatically collected |
| Behavioral | Betting history, pages visited | Automatically collected |
| Verification (KYC) | Identity document, selfie | Provided by the user (when requested) |
The v5v5 uses your personal data solely for the purposes listed below. Your data is never used for purposes you have not authorized or that are not described in this policy:
Important: your personal data never are sold, rented, or transferred to third parties for marketing, advertising, or any commercial purpose not directly related to the delivery of services by v5v5.
The LGPD requires that all processing of personal data have a specific legal basis. The v5v5 processes your data based on the following legal grounds set out in Art. 7 of Law No. 13,709/2018:
The v5v5 may share your personal data with third parties only in the situations below, always with the purpose of delivering the services you signed up for or fulfilling legal obligations:
To process deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED bank transfer, v5v5 shares only the minimum necessary data with partner payment processors — the account holder's name, CPF, and transaction details. These partners operate under confidentiality agreements and are prohibited from using your data for any purpose other than processing the transaction.
The identity verification process may involve platforms specialized in digital KYC. Documents and images submitted for verification are processed solely to confirm your identity and are never retained beyond the period required for that process.
The v5v5 may use specialized third-party services for fraud detection and digital security. These services receive technical and behavioral data (such as IP address, access patterns, and device data) to identify suspicious activity.
The v5v5 may disclose personal data to governmental, regulatory, or judicial authorities when required by law or a valid court order issued in Brazil. In such cases, disclosure is limited to what is strictly necessary to fulfill the legal obligation, and you will be notified whenever possible — except where notification is prohibited by law or would compromise an ongoing investigation.
The v5v5 does not share your data with advertisers, brokers, marketing lists, or any third parties for commercial purposes unrelated to the platform's operation. No exceptions.
The data of users of v5v5 are stored on secure servers located in Brazil and/or in countries with a level of data protection equivalent to or higher than that required by the LGPD. Any international data transfer, when necessary for service delivery, is carried out with the legal safeguards required by Brazilian law.
The v5v5 uses multiple layers of technical and organizational security to protect your data:
Despite all the measures in place, no digital system is 100% immune to breaches. In the event of a security incident affecting your data, v5v5 commits to notifying you by email within the legally required timeframe, with details about what happened, which data was affected, and the steps taken.
The v5v5 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal retention periods:
After the retention periods have elapsed, data is securely deleted or anonymized so that the data subject can no longer be identified. You may request early deletion of your personal data as provided in Section 10 (Your Rights).
Cookies are small text files stored on your device when you access the platform v5v5. They are used to remember your preferences, keep your session active, and help us understand how the platform is used so we can continuously improve it.
You can manage your cookie preferences at any time through the cookie settings panel available on the platform, or through your browser settings. Disabling non-essential cookies does not affect the core functionality of the v5v5. On mobile devices, cookie settings are managed through your browser's settings.
The LGPD grants you, as the data subject, a set of rights that v5v5 is fully committed to respecting. You may exercise any of these rights by contacting our team at privacidade@v5v5.best:
Request a complete copy of all personal data v5v5 holds about you, in a readable format.
Request the correction of any incorrect, incomplete, or outdated information in your v5v5 account.
Request the deletion of your personal data, subject to the mandatory retention periods described in Section 8.
Withdraw consent given for consent-based processing — such as promotional communications — at any time, at no cost.
Request the portability of your data to another controller, in a structured and interoperable format, as regulated by the ANPD.
Know which public or private entities v5v5 has shared your data with and under what circumstances.
Requests to exercise your rights will be responded to within up to 15 business days of receipt. In complex cases, this period may be extended with prior notice. If your request is denied, you will receive a written explanation and may appeal to the National Data Protection Authority (ANPD).
The platform v5v5 is intended exclusively for individuals aged 18 and over. We do not intentionally collect, store, or process personal data from minors. Registration on the platform requires confirmation of legal age, and any accounts identified as belonging to minors will be closed immediately.
If you believe a minor has created an account on the v5v5, please contact our team immediately at suporte@v5v5.best. We will take the necessary steps to close the account and delete the collected data as quickly as possible.
The v5v5 may update this Privacy Policy periodically to reflect changes in our services, Brazilian legislation, or our data processing practices. All changes will be communicated in advance by email and via an in-platform notification.
For significant changes — especially those that expand the types of data collected, the purposes of use, or the third parties with whom we share data — we will request your explicit consent before the change takes effect. For minor adjustments and clarity improvements with no material impact on your information, 7 days' prior notice is sufficient.
The date of the most recent update is always shown at the top of this document. A version history of previous policies is available upon request at privacidade@v5v5.best.
To exercise your rights as a data subject, clarify questions about this policy, or report any privacy-related concern on the v5v5, please contact our Data Protection Officer (DPO):
If, after contacting v5v5 you feel your request was not handled appropriately, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for enforcing the LGPD in Brazil.
Applicable jurisdiction: matters relating to this Privacy Policy are governed by the laws of the Federative Republic of Brazil, with the courts of São Paulo — SP as the elected venue for disputes that cannot be resolved amicably.
Concrete measures we take to keep your data safe
All communication between your phone or computer and the servers of v5v5 is protected by 256-bit SSL encryption — the same standard used by banks like Itaú and Bradesco. Your Pix deposit data, account information, and betting history are always transmitted encrypted.
The v5v5 does not sell, rent, or share your data with advertisers or any third party for commercial purposes. No marketing lists, no data partnerships. Your information is used solely to provide the services you signed up for — full stop.
Two-factor authentication (2FA) is available for all accounts on the v5v5 and can be enabled with a single click in the settings. With 2FA active, even if someone gets hold of your password, they still can't access your account without the code generated on your phone.
The v5v5 has a dedicated DPO and internal processes aligned with the General Data Protection Law (LGPD). You can request access, correction, deletion, or portability of your data at any time — with a guaranteed response within 15 business days, no unnecessary red tape.
Promotional emails, offer notifications, and bonus alerts from v5v5 only reach those who want to receive them. Unsubscribing takes one click — either in the email itself or in your account settings — no need to contact support.
The v5v5 maintains a formal security incident response plan. In the event of a data breach, you will be notified by email within the timeframe required by the LGPD, with clear information about what occurred and what steps were taken to protect your account.
Straightforward answers to the most common questions about how v5v5 processes your data
When the LGPD came into force in Brazil, many companies treated it as just another regulatory obligation to be met as cheaply as possible. At v5v5, the approach was different from the start: privacy was built into the product, not treated as a legal department concern. This means decisions about what data to collect, how long to retain it, and how to protect it are made with the user in mind — not just with the bare legal minimum.
The core principle is data minimization: the v5v5 only collects what is necessary to provide the services you signed up for. We do not collect parents' dates of birth, monthly income, occupation, or any information that is not directly relevant to registration, identity verification, payment processing, or account security. Every data field in the system went through a necessity review — if there is no operational or legal justification for it, it is not there.
One point that deserves special attention is the handling of financial data. When you deposit via Pix at v5v5, the platform receives transaction confirmation from the Central Bank's system — the account holder's name and amount transferred. This data is recorded in your transaction history, which you can access at any time from your account dashboard. However, the Pix key used for deposits is not stored in a way that allows transactions to be initiated — it is input data, not an outgoing credential. For withdrawals, you register your destination Pix key, which is linked to your account but never transmitted to third parties.
Betting history is data that v5v5 handles with special care for two reasons. First, because it is financially sensitive information — it reveals spending habits and behavioral patterns. Second, because it is a valuable responsible gambling tool: by reviewing your own history, you can assess whether you are betting within your planned budget, which sports you perform best in, and whether your patterns are healthy. That is why the v5v5 displays your full betting history transparently — not to monitor you, but so you can monitor yourself.
Regarding cookies and tracking: v5v5 uses essential cookies to keep your session active and ensure account security — these cannot be disabled because the platform simply won't function without them. Analytical and performance cookies, which help us understand how to improve the mobile experience and identify bugs, are optional and can be declined without any impact on core functionality. We do not use third-party cookies for cross-site tracking — meaning the v5v5 does not track what you do on other sites after you leave the platform.
To close: privacy is not a slogan here. If you have any questions about how your data is handled, want to exercise any of your rights under the LGPD, or simply want to better understand any part of this policy, our team is available 24/7 at privacidade@v5v5.best and via the platform's live chat. We respond in Portuguese, without complicated forms and within the legal deadlines — because that's the least you deserve.
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